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Return Policy

Our Return Policy

Return Policy

We are delighted to have you as a customer and want you to be 100% thrilled with all your purchases from us. We feel we have created an outstanding returns and exchanges program that allows you the most freedom when ordering and returning while still being fair to us as a jewelry business.

Returns & Exchanges

Taking into account the customized nature of our jewelry, and trying to provide our customers with a safe and risk-free way of viewing our items in person (being customized for their wedding), we have developed the following outstanding Return and Exchange Policies:

Item(s) Return Exchange
Bride Jewelry 30 Days
100% Money Back
90 Days
Bridesmaid & Flower Girl Jewelry 30 Days
15% Restocking Fee for the Tear-Apart Loss of a Highly Customized Item
90 Days
15% Restocking Fee for the Tear-Apart Loss of a Highly Customized Item
Non-Customized Items
(Not Engraved)
30 Days
100% Money Back
90 Days
Engraved Items Not Available for Return Not Available for Exchange


Sending the Merchandise Back is Easy

Mail your item(s) by cutting out the label included in your package and taping it to the outside of the box. Then, take it into your local post office for postage.

When using another shipping method, please be sure to send merchandise to the following address:

Andrew Grayson Wedding Jewelry
ATTN: Customer Returns
1304 N Redwood Rd, Suite 53

Saratoga Springs, UT 84045


You'll receive a confirmation e-mail once the package has arrived at our facilities.
 

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Designer Styled Jewelry Where You Choose the Colors